Frequently Asked Questions

In the event of damage, please contact your car dealership as the guarantor and discuss how to proceed. 

In the event of damage abroad, please inform your selling dealer before repairs begin. Once we have clarified the situation with the selling dealer, we will take care of everything else. 

Please have your warranty agreement ready, provided that no findings have yet been made by a workshop. If the vehicle has already been inspected by a workshop, please ask the workshop to contact our claims department directly. 

Please contact your selling car dealer. They will be happy to help you. 

Please contact your selling car dealer. They will be happy to help you.  

Please read your warranty terms and conditions. If in doubt, contact your selling car dealer with the purchase agreement (this is required as proof of a private sale), as in some cases the dealer must give their consent for the warranty transfer. If the dealer's consent is not required according to the warranty terms and conditions, you can submit the warranty transfer directly to us together with the purchase agreement. Please note that the warranty will expire if you trade in the vehicle at a dealer/reseller. 

The cost of a warranty depends on various factors, such as the term, the scope of the warranty or the mileage. 

Only the dealer can cancel the warranty. Please contact them.

The scope of a warranty is specified in more detail in the warranty terms and conditions. 

Yes, please refer to the manufacturer's specifications in your vehicle's operating manual. 

You can buy a warranty when purchasing a vehicle from your dealer. Ask about Real Garant products. 

It is not possible to purchase a warranty directly through Real Garant. We work exclusively with car dealerships/motorcycle dealers as warranty insurers and/or service providers. 

You can only take out a warranty extension through your dealer. Please contact them. 

Please contact your dealer or our customer service department and report the change of address.