As a partner, how do I proceed in the event of a claim?

As a Real Garant partner, please report the claim directly to our claims department before starting repairs. You can of course also report the claim by email. Our administrators will be happy to assist you with a personal telephone conversation and will issue a repair authorization in the event of a warranty claim. You can find our contact details here.

How is a claim handled abroad?

In the event of damage abroad, please inform us of the necessary repairs before starting them. We will take care of the rest. The damage report can of course also be sent by email.

What information do I need to have ready in the event of a claim?

Please have your vehicle details, the contract number, the exact technical findings on the damaged component and the detailed estimated repair costs ready. If necessary, our claims department will request further documentation.

Would you like to send a message or make a change to customer service?

Please contact our customer service team or write directly via email.

Where can I find forms for warranty transfers, user additions, damage reports, or vehicle handover?

You can find these forms in WMS.

Would you like to extend a warranty?

First, check your rate sheet to see if an extension is possible for your warranty programme. If this is the case, you will find an "Extend" button in the existing warranty for the last 30 days. Enter the current mileage, select the extension programme, save – and you're done. Prerequisite: You have checked the vehicle and found no defects.

Where can I order warranty covers or warranty booklets?

You can order warranty covers via WMS in the Support – Request warranty covers section.

How can I cancel a warranty?

You can cancel a warranty using the appropriate form. You can find this form in WMS.

Can I provide a warranty for a vehicle that does not meet the agreed acceptance guidelines?

This is possible in exceptional cases; each request is reviewed individually. Enter the vehicle in givit WMS upon acceptance and request approval. If you do not yet have a customer, enter an X. Please click on the envelope in the next field to submit the request. After review, you will receive a response by email from our specialists.

How much does warranty insurance cost?

The cost of warranty insurance varies depending on the term, scope of coverage and mileage of the vehicle.

What does warranty insurance cover?

The exact scope of warranty insurance is specified in the respective warranty conditions. Please read the warranty conditions applicable to your policy.